Return & Exchanges

  1. Customers can return or replace it within seven days from the receipt of the goods. Unused and completely packaged goods, all related shipping costs shall be borne by the customer. <Some special goods are not refundable, please contact staff for details>

  2. If the customer finds that the goods have been damaged or does not conform to the order when they arrive, they can notify us to process with the relevant goods photos and information within seven days from the receipt.

  3. The company does not accept any reasons for returning goods based on personal / animal preferences and tastes.

  4. The company reserves the right to reject all unreasonable exchange or return requests.

  5. Please contact us for detailed arrangements regarding return and exchange.

  6. The company reserves the right to make the final decision on the above terms.

Contact Us

Business hours: Monday - Sunday

10: 00 - 20: 00

Contact us: +61468853111

Sunnnybank Hills, Queensland 4109

Email: ozcatpetsupplies@gmail.com

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OzCat Pet Supplies

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